SurveySensum

JANUARY 18, 2024

I personally feel frustrated if I have to spend more time than required on filling out simple surveys, all because of poor execution, lack of communication, and language jargon. It’s frustrating when you’re faced with a seemingly unending parade of questions, each demanding more time and attention. ” Seriously?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

SurveySensum

MARCH 1, 2024

They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. And the amusing part, had they analyzed the NPS Score correctly and were not just ‘focusing on the number’ they’d have identified their detractors pretty early.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. Don't fall into this trap.

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Text Analytics 134